We want you to be satisfied with your purchase.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
Non-returnable items
We do not accept returns for:
- Used products
- Items damaged due to misuse
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos.
We will offer:
- A replacement, or
- A full refund
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact
For any return inquiries, please contact us at:
orivayaservice@gmail.com